Elsewhere, it's mostly business as usual, but that's no bad thing. Your trust is our top concern. Book or enquire today. You can view the ACCC Guidelines here https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes. If the flight was NOT cancelled we asked TO to reinstate our tickets. DialAFlight. What is not understandable is his the company initially offered a refund with hefty cancellation fees (in writing) but when we ask to do this 5 days later they have decided it is no longer possible and we can only have a travel credit. This is standard industry practice. All airlines require payment in full before they will issue ticket... Read more, I would NOT RECOMMEND TravelOnline.com. Why should they keep my money?? Well look no further, you can find Travelocity reviews in 2019 from like-minded travelers to find out more about the best travel agency that you can trust. Travel packages can let you combine flights, hotel reservations and car rentals together for a better deal than booking separately. It’s reassuring to know there are people like you, who even in challenging circumstances still take the time to express their appreciation. Is this going to be an exhausting and arduous task, at minimum cost or are you still going to folllow your less than 45 day out refund. We understand this is frustrating, however please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. Please confirm that the money you are currently holding for my flights to Bali is to be given at a 100% travel credit which can be used on any service you offer (i... e accomodation within Australia) as this is not what has been told to me to date. It's effortless to use with options available for flights, cars, hotels, or any combination of the three. I highly recommend for consumers to go elsewhere!!! We understand this is frustrating, however we appreciate your patience during this unprecedented time. I have even chatted to Fiji airways who advised that if i had booked with them directly, there would have only been a $200 cancellation fee(Which I am happy to pay) but because i have booked with this company, the directive has to come from them-Travel online are claiming that the airline does not offer refunds! So far, so Expedia (if less intuitive), but you can also clearly purchase event tickets from the site, which is far more useful if you want a one-stop-shop place to buy your trip. Choosing one of the best online travel agencies is important stuff. This is a joke and I will never return or engage in their services again. 133 133 . Should either of these not decide in your favour, consider making a complaint to AFCA, as credit cards and Paypal have protections afforded to you in this exact scenario. Hit the relevant filter, and you can find out if that's an option in the locale. I have tried repeatedly to get my money back as it is out of my control. However, we under... stand these are unprecedented times and as such we have arranged a 100% travel credit for the full value of your booking. I definitely would not recommend TravelOnline to anyone for any future bookings. As explained, we are unable to offer you a full refund due to our terms and conditions and the original travel date of your booking. I was told by Jetstar that they refunded the entire flight (inclusive of our upgrades) at the same time - we received this 6th Nov. That’s not my argument, my argument is, in these circumstances, which no one expected to not be allowed to travel, surely there should be some compassion shown for people like me who have $14,000 sitting there that I desperately need at this time. It means more than you know. 3 nights all-inclusive luxury package. I have booked multiple holidays with TravelOnline. The Top10TravelAgents Reviews compare travel agents and their online Summer 2021 holidays, which is the only way to review, find and book cheap holidays with a trusted and protected Travel Agent. I booked a holiday for my family to go to Thailand for departure on April 1st to 12th 2020. As you can appreciate we are experiencing high volumes of enquiry and as such, this is our final position in this matter. Posted on December 24, 2020. It is appalling and morally wrong for a compan... y to hold on to funds in these circumstances. It's mildly annoying that Priceline's super cheap Pricebreaker deals don't extend to bundles, so you won't get an incredible bargain like you would if you booked separately. This company are full of contradictory information, every single time I email them I get a different response. It's not as pretty as some sites, but we really liked the extensive property type filters available. Travel UK Online Travel Agency Reviews. As we have explained to you, Jetstar have cancelled all of their international flights up until the 31st of July and are only offering credit vouchers.... Read more, I would like to know why it is taking you 61/2 month to refund the airline fares which you cancelled because of the covid you were very quick to take the money, 180days for the airline and then 12 week for you to refund WHY???????? skip to Main Content. Was also told that our deposit for our accommodation would be held as a credit on file (i... n which I have in writing) and no refund will be given. The … However, we under... Read more, I booked a holiday for my family to go to Thailand for departure on April 1st to 12th 2020. Was also told that our deposit for our accommodation would be held as a credit on file (i...Read more, This is clearly a very difficult time for our customers and everyone involved in the travel industry.... Read more, So we booked flights to Fiji for April this year and had them cancelled due to COVID-19. Kind regards from all the team at TravelOnline. Do not hand over one cent to travel online - appalling customer service. That's because you simply enter where you want to go, and it aggregates results from multiple different sources. Understandably, we are unable to refund money we don’t have and are bound by the terms and conditions that are given to us by the airline. We understand you are disappointed you have not been able to obtain a refund for your flights with Fiji Airways. As mentioned above we are legally bound by their terms and conditions. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. We have no hesitation in recommending this travel agent as they are truly considerate and professional. Quick Contact . There was a problem. All. Write a review on ProductReview.com.au! Airlines do not issue tickets unless they have been paid in full. Then in late March, each of the three families all received the same email from TravelOnline advising that Padma had advised them all bookings were non refundable (yet one of the bookings still received a refund). I won’t be able to take holidays, so being able to rebook is impossible. It feels like the site needs updating when you compare it to its rivals, but it works well and speedily enough. Are Travel online going to honour Qantas re booking and Marriot cancellation policy. What is not understandable is his the company initially offered a refund with hefty cancellation fees (in writing) but when we ask to do this 5 days later they have decided it is no longer possible and we can only have a travel credit. Certain amount of money hold by virgin and the rest from the hotel so you can not provide refund or if I want keep the same room I originally booked I need to add $500. It can make all the difference between a fantastic trip and a disaster that makes you wish you stayed at home. We understand you are disappointed. On 7 April, 2020 someone at TO without our authorisation elected to cancel the flight and obtain 2 travel vouchers for us, contrary to our instructions. As we have already advised you, we are unable to press for you refund on your behalf. for an instant response. All you need to do is enter what you're looking for, and a somewhat dated interface tells you what's available. With options for event tickets as well as things to do, CheapTickets has everything covered. Tried the 'bait and switch' strategy. Finally, Priceline is keen to make its VIP scheme easily accessible with straightforward discounts offered to you over time -- something that not all sites so clearly highlight. We have taken our business elsewhere.Today is Saturday at 0850 & still have heard nothing from this company, glad it wasn't urgent, glad I took my business elsewhere, We apologise for the delay in receiving a response. I’m not sure why other Travel Agenci... Read more, Description: We booked our flights through Travel Online (hereinafter referred to as "TO") on 29 November, 2019. Imagine the 3-5mins it would take to process ind... Read more. Buy from Hotwire.com. We had a wonderful vacation on Hamilton Island and all sailed smoothly that week. Their prices seem too good to be true and thus I have my doubts about them. One in Fiji and later, because I thought at least interstate borders would stay open, one on Heron Island. International flights are a long way from being reinstated. Looking to book your next holiday or weekend away with a travel agent you can trust? This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Unfortunately not everyone is so understanding and it can really take a toll on our team. We looked at trips between Los Angeles and Miami, Paris to Lisbon, and New York City to Los Angeles during testing. Due to the COVID-19 pandemic restrictions we are running on reduced staff on reduced hours. The other two families including our booking, TOCS280975 were told refunds were not an option and ultimately told we could only reschedule our dates with Padma and additional fees maybe incurred depending on the dates chosen. Our experience with TravelOnline.com has been frustrating, disappointing and full of contradictory information depending on which person at TravelOnline.com we communicated with. Please refer to the airline's current policy https://www.fijiairways.com/en-au/flights-travel-credit-deferred-travel I believe your consultant Fiona has reached out to you today to give you an update on this. I would NOT RECOMMEND TravelOnline.com - Frustrating, disappointing and full of contradictory information. Emailed us the hotel and they 're all from verified customers Consumer Law does mandate a because... Loose your money, not us me and took away the worry that my money back in a at. Rentals to fit your schedule hotels are being flexible with their credit we. On average for a better deal than booking separately and regional areas no records of asking. Combine flights, hotels, packages, cruises and tours from Australia 's leading travel agents holiday my... 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